Job Description

We are seeking a skilled JIRA Subject Matter Expert (SME) / Administrator to join our team. The ideal candidate will have extensive experience in configuring, maintaining, and supporting JIRA, as well as a deep understanding of Jira Automations and Agile methodologies. As a JIRA SME/Administrator, you will be responsible for managing and customizing JIRA workflows, schemes, custom fields, and plugins to meet the needs of various teams within the organization. You will also play a key role in providing technical support and guidance to users, troubleshooting issues, and ensuring optimal performance and reliability of the JIRA platform. Strong knowledge of Jira Automation is a must to have skill which you will be using to integrate various Jira Boards, Movement of Tasks, Auto-creation of tasks, etc. As a secondary skill, resource should have knowledge on JAMA – Requirement Management Tool and mainly on JAMA Project setup & configuration, relationships between requirements, traceability, and review center.

Responsibilities: 

• Configure and customize JIRA workflows, issue types, screens, fields, and permissions schemes based on best practices and project requirements. 

• Serve as the primary point of contact for JIRA-related inquiries and provide technical support and guidance to users. 

• Manage user permissions for JIRA projects and ensure data security and integrity. 

• Perform JIRA installations, upgrades, and migrations as needed. 

• Collaborate with cross-functional teams to understand their workflows and requirements and implement solutions in JIRA. 

• Creating automation solutions to streamline workflows, enhance data handling and integrating multiple Jira Boards.

• Work with teams on Jira Automation Requests following the best standards. Monitoring and issue fixing of scheduled automations.

• Integrate Jira with other tools and systems, such as Confluence.

• Create and maintain custom dashboards, filters, and reports in JIRA to track metrics and key performance indicators (KPIs). 

• Train users on JIRA functionalities and best practices. 

• Stay updated on the latest JIRA features, plugins, and industry trends to recommend improvements and enhancements. 

• Document JIRA configurations, processes, and procedures. 

• Manage on JAMA Requirement management tool to organize PCG Global repository of requirements.

• Projects creation and maintenance in JAMA Tool.

• Support new enhancements/configurations with JAMA Process Flows.

• Support integration of JAMA with Jira Tool.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 

• Proven experience as a JIRA Administrator or similar role, with at least [X] years of hands-on experience in configuring and supporting JIRA. 

• In-depth knowledge of JIRA workflows, permission schemes, custom fields, issue types, and other administrative tasks. 

• Strong understanding of Agile methodologies (Scrum, Kanban) and their implementation in JIRA. 

• Experience with JIRA plugins and add-ons (e.g., JIRA Service Desk, Portfolio for JIRA). 

• Excellent troubleshooting and problem-solving skills. 

• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders. 

• JIRA certification (e.g., Atlassian Certified JIRA Administrator) is a plus. 

• Familiarity with other Atlassian tools such as Confluence, Bitbucket, or Bamboo is desirable. 

• Knowledge on JAMA features, configurations, traceability and review center.

• Knowledge on JAMA – Jira integration using JAMA JCI Tool

• Knowledge on JAMA APIs and how to use them in integration with other systems.

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