Job Description

IT Support Analyst II
Location: Downtown Los Angeles, CA
Schedule: 9/80 Schedule, Every Other Friday Off
Work Type: 100% On-Site
Compensation: $46.52 - $50.54/hr DOE
Employment Type: Contract, Up to 6 Months

We are seeking an experienced IT Support Analyst II to support a large-scale metropolitan infrastructure organization based in Downtown Los Angeles. This is an excellent opportunity for a hands-on IT professional who thrives in a fast-paced support environment and enjoys providing white-glove technical support across end users, conference technologies, and enterprise systems.

This role is fully onsite and supports a collaborative enterprise IT environment, including desktop support, AV/VC conference room support, Service Desk operations, and mobile device troubleshooting.

Key Responsibilities: 

• Respond to walk-up and phone support requests and create/manage tickets in ServiceNow.
• Troubleshoot hardware, software, and connectivity issues.
• Support conference rooms and committee rooms with AV/VC technologies and hybrid Zoom meetings.
• Configure and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Manage and support loaner equipment inventory.
• Install software and provide user support for enterprise applications.
• Support users utilizing Windows 11 and Microsoft Office applications.
• Assist with Active Directory-related support functions.
• Utilize automatic call distribution (ACD) systems in a Help Desk environment.
• Work collaboratively with IT teams and internal departments to resolve technical issues efficiently.

Required Technical Experience

Candidates should have experience with several of the following technologies and platforms:

• ServiceNow.
• Zoom.
• Microsoft Teams.
• Windows 11.
• Active Directory.
• SCCM.
• Tanium.
• Adobe Applications.
• CheqRoom.
• Workspace ONE (WS1).
• Microsoft Office Suite.
• Granicus.

Qualifications: 

• Bachelor’s degree in Information Technology or related field preferred.
• Minimum 2 years of relevant IT support/help desk experience.
• Strong troubleshooting experience with hardware, software, AV/VC equipment, and mobile devices.
• Experience supporting conference room technologies and hybrid meeting environments.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and able to multitask effectively.
• Ability to work independently and collaboratively within a team environment.
• Must be local to Southern California.

Additional NotesL 

• This position is fully onsite in Downtown Los Angeles.
• Candidates must be able to work an early schedule as needed.
• Candidates with current CalPERS membership cannot be considered.
• No sponsorship available for this opportunity.

If you are a customer-focused IT professional who enjoys solving technical challenges and supporting enterprise users in a dynamic environment, we encourage you to apply.

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