Job Description
This mission-driven organization is focused on redefining healthcare by providing affordable, high-quality, accessible care and insurance products. We are seeking a Manager of Customer Success to lead our support operations and ensure our members receive world-class service. Location: Hybrid - NYC Metro Area
Salary Range: $82,000 to $90,000 Education & Experience
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- At least 3 years of experience leading a call center customer service team.
- A background in health or insurance is required.
- Minimum of three years of experience leading a customer success or support team in a healthcare or health insurance environment.
- Proficiency in CRM tools (Salesforce preferred) and customer service technologies.
Skills & Competencies
- strong leadership, communication, and team-building abilities.
- Excellent problem-solving and analytical skills.
- Adaptable and able to manage multiple priorities in a fast-paced, high-growth environment.
- Experience with compliance and regulatory requirements in healthcare and health insurance.
- Empathetic and able to build strong relationships with diverse stakeholders.
salary: $82,000 - $90,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Team Leadership: Manage daily operations, mentor agents, and foster a high-morale culture focused on accountability and performance.
- Operational Efficiency: Use KPIs and workflow optimizations to drive service excellence and streamline support processes.
- Compliance: Ensure all activities strictly follow healthcare regulatory standards including HICS, NCQA, and HEDIS.
- Customer Experience: Use data and feedback to improve processes, implement automation, and resolve high-priority escalations.
- Member Retention: Develop strategic initiatives to increase member engagement, satisfaction, and long-term loyalty.
- Cross-Functional Collaboration: Partner with IT, Marketing, and Product teams to support new launches and service expansions.
- Tech & Reporting: Evaluate CRM tools and present regular reports on service quality, complaint trends, and team metrics.
Skills
- Healthcare management (3 years of experience is required)
- Health insurance management (3 years of experience is required)
- Call Center Management (3 years of experience is required)
- Salesforce (2 years of experience is preferred)
- Leadership (3 years of experience is required)
- Communication (3 years of experience is required)
- Team Building (3 years of experience is required)
Qualifications
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Permanent employment, Temporary work, Work experience placement, Shift work