Job Description

Salary: $123,000 - 163,000 per year Requirements:

• At least an Associates degree in Computer Technology or a related field from a two-year college or technical institution
• Certifications achieved or in progress: ACMT, CCT, ITILv4, Comp/TIA
• 3-5 years of experience in Service Desk and Desktop Support for both PC and Mac
• Preference for experience engaging with multiple customers face-to-face in a Walk Up Bar corporate setting
• Excellent interpersonal and communication abilities to effectively engage with technical and non-technical users
• Strong commitment to delivering outstanding customer service with thorough follow-through
• Familiarity with Mac OS Ventura/Sonoma and Windows 10/11
• Previous experience with Microsoft Office is advantageous
• Knowledge of wired and Wi-Fi networking including Windows Active Directory
• Understanding of Exchange, AD, Software Distribution Systems, and related technologies
• Experience with video conferencing tools and communication technologies such as Zoom is beneficial
• Working knowledge of collaboration platforms like Slack and Google Suite
• Familiarity with ticketing systems such as Service Now is a plus
• Strong mobile support experience (Android, iOS, etc.)
• Experience in the installation, upgrading, and maintenance of software, hardware, and peripherals
• Understanding of encryption, security tools, and problem-solving within this context
• Proficient troubleshooting, diagnostic, and issue-resolution skills
• Ability to perform under pressure in a fast-paced setting
• Capability to work independently as well as part of a team
• Skill in resolving software, hardware, and connectivity problems remotely
• Proficiency in identifying and articulating root causes of customer issues

• Assist users in accessing various systems and servers
• Provide support for remote staff utilizing Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
• Set up and manage shared mailboxes and distribution lists in Exchange
• Distribute and update software using UEM and HUB technologies
• Discuss call trends and challenges in daily team meetings
• Take on small projects from inception to completion
• Maintain and update the Knowledge Base and process documentation

• Active Directory
• Android
• Citrix
• Cisco
• Hardware
• Support
• Mobile
• Security
• Slack
• Windows
• iOS
• AI
• LESS

More:

We invite you to join our Workforce Technology team, where our mission is to eliminate obstacles for our employees and align them with the larger company mission, enabling them to achieve remarkable outcomes for our customers. Our operations reflect our values by fostering enjoyable experiences that resonate with our brand. We continuously strive to enhance our services and products while ensuring our employees are inspired to share that positivity with our customers. If you thrive in a fast-paced, high-tech environment and enjoy face-to-face interactions with clients, this is the right place for you!

last updated 19 week of 2026

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